Frequently Asked Question

General

What is Yobox? How does it work?

Yobox is a monthly subscription service, which delivers a monthly box of snacks from around the world, straight to your door. Each month, your subscription will renew for the month’s featured country, and your box of surprise snacks will ship to you before the end of the month.

I have dietary restrictions. Can I still try Yobox?

Currently, we are not customisable for dietary restrictions. Many, if not most, of the snacks we feature contain or are produced in facilities that process many common allergens such as nuts, dairy, and wheat. While we can’t customise or exclude specific snacks from your box, we do include the nutritional information of each item in your box in case you want to skip some and give them to a friend instead! We are also happy to provide any additional information you may need!

Can I choose which snacks I get?

Nope! We try to give our members the element of surprise each month with some of the most popular, delicious, and even weird snacks that our tasting experts have found from across the world.

Can I cancel my order for a refund?

If your order has yet to ship, and you’d like a refund, feel free to get in contact us, at hello@yobox.co, and we can process that for you immediately! Keep in mind, refunds may take 5-10 business days to arrive back in the account it was originally taken from.

Delivery

Where do you ship to?

Currently Yobox ships only within Hong Kong. However, depending on where you are located outside of Hong Kong we may be able to check, so please contact us.

When will my Yobox ship?

When first signing up, you’ll be shown the estimated shipping date of your first Yobox. After your first box, your account will renew for the featured country of the month, on the 2nd of each month. We will then ship to you by the end of that same month! For example, April is Country A and May is Country B. We will ship out Country A Yobox throughout all of April. After 2nd May we will ship out Country B throughout all of May.

My Yobox arrived damaged! What do I do?

Oh no! We hate to hear that your snacks got damaged in transit. No one likes a squashed snack! We’re here to help you out. Just send some photos to our email, so we can transfer this to our quality assurance team, where they will handle this for you! Our email is ; hello@yobox.co, please make sure to provide us with your invoice number.

Subscription

Just signed up, when am I billed next?

Welcome to Yobox! All active Yobox subscriptions are billed on the 5th of the renewal month for example if you have a six month subscription the renewal will automatically be billed on the 5th day of the 6th month of your subscription . If the card on file fails, for whatever reason, payment will be automatically retried periodically throughout the month, so that you don’t miss out on any snacks! If you’d like to avoid being billed, you can cancel your subscription any time, but would need to do so before the 5th of each month. Please refer to cancellation FAQ.

If I cancel my subscription, does it cancel any orders too?

Nope! If you decide to cancel your subscription and have an unshipped order, we’ll still send those snacks your way!